Refund Policy
We value transparency and your satisfaction. Please read this policy carefully.
Digital purchases (e-books, video courses, PDFs, and online trainings) are generally non-refundable once accessed or downloaded. For technical issues, please contact us within 48 hours.
General Policy
At RCM DREAM, we strive to provide quality educational content, training resources, and business tools to all our users. We value your satisfaction and aim to be transparent about our refund process.
Digital Products & Services
Due to the nature of digital content (e-books, video courses, downloadable PDFs, or online trainings), all purchases are considered final and non-refundable once accessed or downloaded.
If you face a technical issue (e.g., file not opening, course not loading), please contact us within 48 hours of purchase. We’ll make sure you get access to the correct material or provide an exchange (if applicable).
Physical Products (If Applicable)
Physical products are not sold on this website. Therefore, no shipping charges apply to any transaction on this platform.
Refund Process & Timeline
To request a refund or raise a legitimate dispute, please email our support helpdesk at:
Kindly include your full name, registered contact number, unique order ID, and a clear reason for your request. We aim to respond within 3 business days. If your refund is approved, it may take 5–7 working days to reflect in your original payment method.
No Refunds Will Be Provided For:
- Change of mind after making a purchase.
- Incorrect email address or wrong contact details provided by the customer.
- Delays or issues caused by third-party platforms (e.g., payment gateways, WhatsApp delivery, etc.).
Policy Updates
We reserve the right to update or modify this refund policy at any time. Any changes will be posted immediately on this page with the revised effective date.