Privacy Policy

Welcome to RCM DREAM. This Privacy Policy describes how information may be handled when you access rcmdream.com, use the RCM DREAM app, access educational content, purchase digital products, or contact our support team.

In this policy, “RCM DREAM”, “we”, “our”, and “us” refer to the RCM DREAM platform operated by Chandan Kumar. “You” refers to a visitor, customer, or user of our services.

By using our services, you acknowledge this policy. Where consent is legally required for a particular processing activity, we will seek consent as applicable.

The information processed may depend on which website features, app functions, forms, or services you use. It may include the following categories:

A. Information You Provide

• Contact details: Name, email address, phone number, or WhatsApp number when you provide these through a form or support conversation.
• Account information: Details needed to create or manage an account, where account features are available.
• Order and transaction information: Course or product purchased, order reference, payment status, and relevant delivery information.
• Support messages: Questions, feedback, and other information you choose to send us.

B. Technical and Usage Information

• IP address and approximate technical location information, where available.
• Device type, operating system, browser, and app version.
• Pages or app screens viewed and basic interaction information.
• Diagnostic, performance, security, or error information where collected by the services in use.

C. Payment Information

Payments may be handled by third-party payment providers. Depending on the payment method, those providers may collect payment details directly. We may receive transaction references and payment status needed to process orders. We do not claim to store full card or banking credentials unless our actual payment setup specifically requires it.

Please avoid sending passwords, OTPs, full payment credentials, or other highly confidential information through ordinary email or support messages.

Depending on the service you use, information may be used to:

• Provide access to courses, e-books, learning materials, and other purchased services.
• Manage orders, confirm payments, and coordinate product delivery where applicable.
• Respond to support requests, questions, and feedback.
• Send important service notices, policy updates, and transaction-related communications.
• Send promotional emails or messages where permitted and subject to applicable preferences or consent requirements.
• Understand service performance and improve website or app usability.
• Help detect misuse, protect accounts, and maintain platform security.
• Meet applicable legal obligations and resolve disputes.

We aim to use information for relevant purposes and avoid collecting information that is unnecessary for the particular feature or service.

RCM DREAM may be accessed through a website, a mobile application, or an in-app web view. The information processed can vary depending on the device, operating system, app configuration, and features being used.

App and Device Information

Where supported and enabled, the app or its integrated services may process technical information such as app version, device type, diagnostics, or performance events to help the service work correctly.

Permissions

Certain functions may require device permissions. Permission use depends on the feature and the app's actual configuration. You can review available app permissions in your device settings.

Learning and Account Activity

If the platform offers login, course access, quizzes, or progress tracking, relevant activity may be processed to provide those features and maintain related records.

Our website may use cookies or similar technologies to maintain functionality, remember preferences, understand traffic, and improve user experience. The technologies used depend on the services enabled on the website.

Types of Technologies

• Essential technologies: May help support core website functions, security, or session management.
• Analytics technologies: May help understand general website usage and performance when an analytics service is enabled.
• Preference technologies: May remember certain settings where that functionality is available.

You may be able to control cookies through your browser settings. Blocking some cookies may affect certain website functions. If analytics services are enabled, their providers may process technical usage information under their own terms and privacy policies.

This section describes possible uses; it does not mean every listed technology is currently active on every RCM DREAM page or in every app version.

RCM DREAM may display advertisements in the app or on supported pages. If Google AdMob or another advertising provider is enabled, that provider may process certain device, advertising, diagnostic, or interaction information as required to serve, measure, or protect advertising services.

App Open Ads

Where enabled, App Open Ads may appear when the app is opened or when the app returns to the foreground, subject to the app's implementation and the advertising provider's requirements.

Third-Party Advertising Practices

Advertising providers may use their own technologies and process data under their respective privacy policies. Their data practices, settings, and controls may differ from those of RCM DREAM.

For more information about our approach to advertising, please read our Advertising Policy .

The exact data collected and advertising choices available depend on the ad SDKs, settings, consent requirements, and app version actually in use. Please verify the applicable provider configuration before publishing this policy.

We do not intend to sell personal information as a standalone product. However, information may be shared or processed in limited circumstances, including:

• Service providers: Hosting, website maintenance, technical support, analytics, or other providers needed to operate the platform.
• Payment and delivery partners: Providers involved in processing transactions or delivering products and services.
• Advertising providers: Where advertising services are enabled and information processing is required for their operation.
• Legal and safety requirements: Where disclosure is required by applicable law or is reasonably necessary to protect rights, safety, and security.
• Business changes: If a relevant business transfer or restructuring occurs, information may be handled as permitted by applicable law.

Information shared with service providers should be limited to what is reasonably necessary for their assigned function, subject to the relevant arrangements and applicable requirements.

We aim to use reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Depending on the service, safeguards may include access controls, platform security features, and security practices provided by our service providers.

No website, app, network, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to handle information responsibly and address issues when they are identified.

Users should keep account credentials confidential, avoid sharing OTPs, and contact us if they suspect unauthorized activity involving their account.

Information may be retained for as long as reasonably necessary to provide services, maintain relevant records, resolve disputes, protect the platform, and meet applicable legal or accounting requirements.

Retention periods can vary depending on the type of information, the purpose for which it was collected, and applicable requirements.

You may contact us to ask about the information associated with you or request deletion where applicable. We will assess such requests in light of our records, technical capabilities, and legal obligations. Some records may need to be retained where permitted or required by law.

Subject to applicable law and the services available, you may contact us to request:

• Information about personal data associated with you.
• Correction of inaccurate or outdated details.
• Deletion of information where applicable.
• Withdrawal of consent where processing relies on consent.
• Unsubscription from promotional communications.
• Clarification about the handling of your information.

To help us review your request, contact us using the details at the end of this page. We may need to verify your identity before responding to certain requests.

If you no longer wish to receive promotional emails, you may use an available unsubscribe option or contact us directly. Important transactional, security, or service messages may still be sent where appropriate.

RCM DREAM may provide links to external platforms, including video services, payment providers, delivery tracking services, partner websites, or other resources.

Once you access a third-party service, its own terms, privacy policy, and security practices may apply. We do not control the privacy practices or content of independent third-party platforms.

Please review the relevant provider's privacy policy before submitting personal or payment information to that provider.

Website links in this policy do not request a new browser tab. However, whether a link remains inside the RCM DREAM app or opens another app depends on the link type and the app's WebView configuration.

RCM DREAM's services are not intended to knowingly collect personal information from children in circumstances where such collection is not permitted. Applicable age requirements and consent rules may depend on the service and relevant law.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate steps where required.

We may update this Privacy Policy when our services, technical systems, business practices, or legal requirements change.

The latest version will be published on this page, together with an updated revision date where appropriate. If a change requires additional notice or consent, we will take the steps required by applicable law.

Current policy URL: https://rcmdream.com/privacy-policy/

If you have questions about this policy or wish to make a privacy-related request, you can contact the RCM DREAM support team using the details below.

Please provide enough information for us to understand your request, but do not include passwords, OTPs, or full payment credentials.